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Delete your Ekvasa account

You can delete your account yourself, in the app or on this page. It takes a few minutes, and nobody has to approve it.

Ekvasa, by Colligo Infotech.

In the app

  1. Open Ekvasa and tap Account.
  2. Tap “Delete my account”, below Sign out.
  3. Read what goes and what stays.
  4. Confirm with a code we email you. A gate login confirms with its PIN.

In the app, your account is deleted at once.

Before you delete

  • This cannot be undone. You are signed out on every phone and on the console, and the account cannot be used again.
  • The only admin of your society? Make someone else admin first. If you delete anyway, the society has no admin until Ekvasa helps it choose one.
  • A guard? Your society office is told, and can make you a new login if you still work there.

Delete from this page

Choose how you sign in to Ekvasa.

What happens to your data

Deleting an account erases your own data. A society’s records belong to the society, so they stay, without your account.

What is deleted

  • Your profile: your name, email and mobile number on Ekvasa.
  • Your sign-ins on every phone and on the console.
  • Your places in societies: homes, roles and guest codes.
  • Notifications, directory choices, blocks and chat memberships.
  • Your chat messages, words and photos, and your comments in meetings.
  • Child entries you listed in a home (name and age), and family invites you made that nobody has used yet.

What your society keeps

Its bills, receipts and payments, the home’s history, the visitor log, the gate’s record of residents going in and out (for its 90 days), a guard’s attendance and patrol records (with their selfies), complaints and their replies, bookings and similar records. They stay under the home with amounts and dates unchanged, so the society’s reports and history still add up. Only the link to your account is cut, and a screen that shows who it was says “Former member” (in a complaint’s replies, “Resident”).

Names that were printed on a bill or receipt, and the names in the home’s history and the gate log, stay as written.

What Ekvasa keeps, and for how long

Only what Indian law asks us to keep. It is sealed: nobody reads it unless a legal order requires it.

What Ekvasa keeps, and for how long
WhatHow long
Your name, mobile number, email and homes, with the dates180 days, then erased. Longer only while a legal order covers it.
Your deleted chat messages180 days (their photos up to 90 days from when they were sent), then erased. Longer only while a legal order covers them.
A record that your account was deleted: when, how, which societies and how many records. It holds no name, email or number.Kept, so that we can show what was done and when.
Backup copies of the databaseErased within 30 days.
Texts we sent to your mobile (sign-in codes and notices): the number, the message and whether it arrived180 days, as Indian law asks (CERT-In), then erased.
Logs at the services we use: delivery logs (push notifications, texts, email), the website host’s logs, the sign-in service’s log (your email and the address you signed in from), and the complaint text TypeSafe sorted for your helpdeskTheir own short periods. See the privacy policy.

Records of admin and role changes (who became or stopped being an admin or role holder, and when), and of choices in the members directory, keep that person’s name. Under a legal order, other data that would otherwise be erased may also be kept, sealed, for as long as the order lasts. Every period is in the privacy policy.

How long it takes

How long it takes
WayWhen
In the appAt once.
On this page, with a gate loginAt once.
On this page, with an emailed codeYour account is locked at once and deleted after 7 days. The email we send has a link to keep it, any time before then.
If a step fails on our sideWe finish within 7 days.
A written request to privacy@ekvasa.comWithin 30 days.

If you are stuck

Lost your gate PIN?

Your society office, or Ekvasa support, can set a new one. If Ekvasa support does, the PIN it gives you works only to choose your own, within 24 hours, and your chats, and deleting the account by PIN, open again after 72 hours. Then come back here, or use the app; to delete it sooner, write to privacy@ekvasa.com.

Lost your email?

Write to privacy@ekvasa.com. We check that it is you and finish within 30 days.

Want a copy of your data first?

Write to privacy@ekvasa.com before you delete. Once the account is deleted, we cannot give it back.